Refund Policy

We want you to love your Spinova. If something isn't right, we're here to help.

Damaged or defective items

If your Spinova arrives damaged or faulty, email us within 7 days of delivery with a photo and your order number. We'll send a free replacement or issue a full refund.

Change of mind

Due to the nature of our product and international shipping, we're unable to offer free returns for change-of-mind purchases. However, if you contact us within 14 days of delivery, we'll do our best to find a fair solution.

Lost packages

If your tracking shows delivered but you haven't received your order, contact us within 10 days and we'll open an investigation with the courier and resolve it for you.

How to reach us

Email: myspinova@gmail.com Response time: within 24 hours