Privacy Policy

Spinova we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and handle your personal information when you visit our website (www.myspinova.com) or purchase our products.

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1. Information We Collect

- Contact details: name, email address, phone number
- Shipping & billing address
- Payment information (processed securely by our payment provider — we do not store full card details)
- Order history and communications you send us
- Website usage data via cookies and analytics

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2. How We Use Your Information (APP 6)

We only collect information reasonably necessary to:

- Process and deliver your orders
- Send order confirmations and tracking updates
- Provide customer support
- Improve our products and website
- Send promotional emails *only with your consent* (you may unsubscribe at any time — see Section 8)
- Prevent fraud and comply with legal obligations

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3. How We Share Your Information (APP 6)

We share your data only with trusted third parties necessary to fulfil your order:

- Payment processors (e.g., Stripe)
- International shipping partners (to deliver your order)
- Email service providers
- Authorities where required by Australian law

We *never sell* your personal information.

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4. International Transfer of Information

As our products are shipped from an international partner, your name, address, and contact details may be transferred overseas for delivery purposes. We take reasonable steps to ensure overseas recipients handle your information in accordance with the Australian Privacy Principles.

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5. Data Security (APP 11)

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access using secure servers, encryption, and trusted processors. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the *Office of the Australian Information Commissioner (OAIC)* as required by the *Notifiable Data Breaches scheme*.

 

6. Cookies

Our website uses cookies to improve your experience. You can control cookies through your browser settings.

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7. Your Rights and Access (APPs 12 & 13)

Under the Privacy Act, you have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Make a complaint about how we handle your information

To exercise these rights, contact us at (myspinova@gmail.com).

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8. Marketing Communications (Spam Act 2003)

We only send promotional emails with your consent. Every marketing email includes an unsubscribe link, and we will honour opt-out requests within 5 business days as required by the *Spam Act 2003 (Cth)*.

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9. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the *Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)*. Where the law permits, our liability for any claim is limited to resupplying the goods or paying the cost of having the goods resupplied.

 

10. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us.

 

11. Complaints

If you have a complaint about how we handle your personal information, please contact us first at [your support email]. We will respond within a reasonable time. If your complaint is not resolved, you may contact the:

*Office of the Australian Information Commissioner (OAIC)*
Phone: 1300 363 992
Website: www.oaic.gov.au

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

 

13. Governing Law

This Privacy Policy is governed by the laws of *Australia*.

14. Contact Us

Email: myspinova@gmail.com
Website: www.myspinova.com

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